Forgot Password or Change Password


Concept

In this tutorial, you will learn how to request a new password, change your password, and set up a password hint.


Steps:

  1. If You Forget Your Password or Your Password Has Expired:

     

    Click Forgot My Password.

    Step 1
  2. Enter your User ID.  This is the ID you used when you created your account.

     

    Click Continue.

    Step 2
  3. Answer the security question (or password hint) you used when you created your account.

     

    Click Email New Password.

    Step 3
  4. A new password will be emailed to you.

    Step 4
  5. Copy or make note of the temporary password.  Click the Link in the email.

    Step 5
  6. You will be redirected to the sign in page.

    Step 6
  7. Enter your User ID and new, temporary password.

     

    Click Sign In.

    Step 7
  8. Click Shared Information Center.

    Step 8
  9. To Change Your Password or Password Hint:

     

    It is recommended that you change a new, temporary password.

    Step 9
  10. Click Change Passwords or Hints.

    Step 10
  11. Click Change password.

    Step 11
  12. Enter your Current Password.

     

    Enter a New Password

     

    Re-enter your New Password to confirm.

     

    Click the OK button.

    Step 12
  13. Your new password has been saved.

    Step 13
  14. To Change or Set Up a Password Hint:

     

    Click Change or set up forgotten password help.

    Step 14
  15. Select a question from the list and enter your answer in the response field.

     

    Click OK.

    Step 15
  16. Your password 'hint' has been saved.

     

    Click the Sign out link.

    Step 16

After completing this tutorial, you know how to request a new password, change your password, and set up a password hint.