Completing and Reversing Writeoffs for an Individual



  1. Begin by navigating to the Student Writeoff page.


    Click the Student Financials link.

    Step 1
  2. Click the Collections link.

    Step 2
  3. Click the Write Offs link.

    Step 3
  4. Click the Post Student Write-off link.

    Step 4
  5. Click the Add button.

    Step 5
  6. Use the Student Writeoff page to move your receivable or collections account to your writeoff account.

    Step 6
  7. When processing a writeoff, the system processes the transaction as it would a normal payment, with the exception that the "payment" is made by the writeoff account.


    A service indicator is added to the customer's account indicating that an amount has been written off from this account. The Service Indicator Code implements whatever restrictions you have defined.

    Step 7
  8. Enter the desired information into the ID field. Enter

     a valid value

    Step 8
  9. Use the Writeoff group box to determine the amount(s) that you want to write off.

    Step 9
  10. Select Writeoff Balance to write off the entire amount shown in the Balance field.

    Step 10
  11. Select Writeoff Account(s)  to write off specific accounts.


    Click the Writeoff Account(s) option.

    Step 11
  12. You can select the specific accounts here.


    Click the OK button.

    Step 12
  13. Click the Writeoff Item(s) option.

    Step 13
  14. Use the check boxes to select which Item Types you want to write off.


    Click the Parking Sticker option.

    Step 14
  15. Click the OK button.

    Step 15
  16. Click in the Item Type field.

    Step 16
  17. Enter the desired information into the Item Type field. Enter

     a valid value

    Step 17
  18. If you have a Reference Number, you can enter it here.


    Click in the Reference Nbr field.

    Step 18
  19. Enter the desired information into the Reference Nbr field. Enter

     a valid value

    Step 19
  20. Click the Post button.

    Step 20
  21. After you post the writeoff, notice that the balance amount has changed.

    Step 21
  22. If you process a write-off by mistake, or if a customer agrees to pay a debt that you already wrote off, Student Financials enables you to reverse a write-off, which you will do, next.

    Step 22
  23. Click the Reverse Student Write-off link.

    Step 23
  24. Use the Writeoff Reversal page to reverse write-offs for students.

    Step 24
  25. Enter the desired information into the ID field. Enter

     a valid value

    Step 25
  26. Click the Search button.

    Step 26
  27. Notice the service indicator on this page.


    Service indicators are defined in the Maintaining Service Indicators lesson in the Campus Community module.

    Step 27
  28. Click the Writeoff Detail link.

    Step 28
  29. Use the Writeoff Detail page to review information about a write-off.

    Step 29
  30. Click the Return link.

    Step 30
  31. Click the Reverse button.

    Step 31
  32. Click the OK button.

    Step 32
  33. Click the Student Accounts link.

    Step 33
  34. Use the Student Accounts page to view account activity information for a given student.

    Step 34
  35. Click the Items by Date link.

    Step 35
  36. You can see the writeoff is zeroed out.


    Click the Return link.

    Step 36
  37. Click the Return link.

    Step 37
  38. Note that you can perform these same actions for a corporation. The page names are different but the actions are the same.

    Step 38

You have successfully completed and reversed a writeoff.

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