Once you assign collection items to the appropriate worklists, your collectors can begin working each item. Collectors can work student or corporate collection items.

 

Collectors and supervisors use the Demographic Information and Collection Information pages to work student collection items. You can access these two pages using three different components:

 Collectors normally use the Customer Conversations component to manually create a collection record for a past due item without running the Assign Collector process.

Customer Conversations Wrklst (customer conversations worklist) is the most common component that collectors use to work student collection items. It is also the most secure method for working collection items because collectors can access this component only through their personal worklist.

Customer Conversations Update is the least secure component of the three. It is intended for users in a supervisory position who check and update the work of the collectors at your institution. Using this component, a supervisor can access any collection item associated with a given business unit.

 

Collectors and supervisors use the Demographic Information and Cust Conv Coll (customer conversation collection) pages to work corporate collection items. You can access these two pages using three different components. Collectors use the:

Org Customer Conversations component to work corporate collection items in the same way they use the Customer Conversations component to work student collection items.

Org Customer Convers Wrklst (organization customer conversations worklist) component to work corporate collection items in the same way they use the Customer Conversations Wrklst component to work student collection items.

Org Customer Convers Update (organization customer conversations update) component to work corporate collection items in the same way they use the Customer Conversations Update component to work student collection items.

 

In this topic, you will work student collection items.


Table of Contents