Communications enable you to track and analyze all of your institution's contacts with students, staff, constituents, and organizations inside and outside the institution. You can track the following:

• All incoming and outgoing communications.

• All types of communication—letters, emails, phone calls, personal contact, facsimiles, and so on.

• Communications generated by other offices that affect your office.

• All staff involved with a communication.


You can assign communications to individuals, organizations, and groups of individuals. To assign communications, you must be able to select the methods, contexts, categories, directions, and letter codes for the specific communications. That is, you must be able to select the 7 W's of each communication. Here is how they correlate:

• Method = How

• Administrative Function = Which

• Context = What

• Category = Why

• Direction = Where

• Date = When

• ID = Who


Processes for creating and assigning communications are described in this lesson.


Upon completion of this lesson, you will be able to:

• Assign communication to an individual.

• View an individual communication summary.

• View an individual communication detail.

• Assign communication to an organization.

• View an organization communication summary.

• View an organization communication detail.

• Use the letter generation process.

• Use the communication generation process.

• View communication letter data.

• View organization communication letter data.

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