After you define service impacts, you can group them to define service indicators and create service indicator codes. Next, you identify reasons for applying service indicators and create codes for those reasons.

 

When you create service indicators and reason codes, administrative users with the appropriate security can assign service indicators to individuals. They can also remove an active service indicator from an individual's record when that service or restriction no longer applies. Automated processes can also be used to assign or remove negative service indicators.

 

In this topic, you use the Manage Service Indicators page to enter a positive and a negative service indicator for an individual. The positive service indicator is Honor Student status, which enables certain privileges like early registration. The negative service indicator is an overdue account balance, which may disable processes, such as receiving financial aid, until balances are paid. You also use the Manage Service Indicators page to review the data after it has been saved.


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