If it becomes impossible to collect a receivable, you can write off the receivable by moving the charge within your general ledger from your receivable or collections account to your write-off account. The system adds the write-off service indicator to the customer’s account and applies the restrictions that you defined for write-off customers.


If you process a write-off by mistake, or if a customer agrees to pay a debt that you already wrote off, system functionality enables you to reverse it.


In this topic, you will complete a writeoff and then reverse it.

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