The Collect Receivables feature provides early intervention for past due accounts. The feature interfaces with PeopleSoft Workflow to assign collections items to the worklist of specific users. In addition, the feature interfaces with the 3Cs (communications, comments, and checklists) from Campus Community to generate automated collection (dunning) letters. All the information needed to manage the collections cycle is compiled in one location and can be reviewed and updated by collectors and supervisors.
Upon completion of this lesson, you will be able to:
• Assign items to collectors and worklists.
• Work collection items.
• Process collection letters.
• Manually add items to a collector's queue.
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